Telehealth FAQs
Index
- Sections
- Is Telehealth different from Telemedicine?
- What services can I provide via Telehealth?
- How does ICANotes provide Telehealth?
- What devices and browsers are compatible for the patients?
- Is Telehealth secure?
- What equipment will I need?
- How much does Telehealth cost?
- Can I prescribe medicine using Telehealth?
- Do I need to attest to an insurance company before providing Telehealth service?
- How do I document a Telehealth service in preparation for billing?
Is Telehealth different from Telemedicine?
Telehealth is different from telemedicine in that it refers to a broader scope of remote healthcare services than telemedicine. While telemedicine refers specifically to remote clinical services, telehealth can refer to remote non-clinical services, such as provider training, administrative meetings, and continuing medical education, in addition to clinical services. [Source: HealthIT.gov]
What services can I provide via Telehealth?
CMS will now allow for more than 80 additional services to be furnished via telehealth. These include therapy services, telepsych, and medication management. For more information
State Telehealth and Licensure Expansion COVID-19 [external link]
How does ICANotes provide Telehealth?
ICANotes offers a proprietary Telehealth feature that works in conjunction with the EHR. The clinician can launch a telehealth session from the appointment, the chart, or the chart room. The client receives either an email or a text message with a link that they simply click to join the session.
Detail: Start Telehealth Session from multiple points in ICANotes: Chart Room, Chart Face, Event Details
What devices and browsers are compatible for the patients?
Is Telehealth secure?
ICANotes Telehealth is HIPAA compliant and a secure, fully-featured and comprehensive behavioral health telemedicine application. An email is sent to the client from the clinician within ICANotes. The client then clicks the secured, encrypted link. Once the link is pressed, the telehealth session starts within the web browser. No download is needed on the client’s side.
“Facebook Live, Twitch, TikTok, and similar video communication applications are public facing, and should not be used in the provision of telehealth by covered health care providers.” (Health and Human Services)
What equipment will I need?
- A broadband internet connection
- Computer (desktop or laptop)
- Webcam
- Microphone
Detail: Sample client email for telehealth session initiated by the provider
How much does Telehealth cost?
$10 per month per clinical. Please contact Sales if you have more questions about pricing for telehealth.
Can I prescribe medicine using Telehealth?
Yes, utilizing Dr. First you can send prescriptions electronically in conjunction with the Telehealth application.
Do I need to attest to an insurance company before providing Telehealth service?
At this time, ICANotes encourages clinicians to attest to an insurance company prior to providing telehealth service. However, some insurance companies have waived attestation at this time. Check with your payers to see if attestation has been waived.
For more detailed guidance for behavioral health providers on telehealth expansion and reimbursement, please see the following resources:
Aetna Telehealth Guidance for Behavioral Health Providers [PDF]
Cigna Telehealth Guidance for Behavioral Health Providers [PDF]
Optum Telehealth Guidance for Behavioral Health Providers [PDF]
How do I document a Telehealth service in preparation for billing?
There are some key factors in behavioral health that are recommended for telehealth documentation. All clinicians will perform their normal assessment of individuals. However, key factors to note in the documentation are where the
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