Checking for FAILED DELIVERY Claims
Checking for Failed Delivery Claims [ICANotes]
If the Claim has not made it to the Clearinghouse, you can check the Claim Status by viewing the Claim History.
In this guide, we are showing you 2 easy ways to do this.
OPTION A:
1. Go to the 'Billing/Productivity Report'
2. To view the 'Claim Delivery Status' after you've submitted your Claims, please click .
3. When the Log opens, select the batch you will like to see by clicking
See example below.
After clicking you will be directed to the 'Billing Report'.
4. Uncheck the 'Hide Claim History' box to see the 'Claim Delivery Status'
If you see 'Failed Delivery' in red, please re-prep and re-submit your claims and check the 'Status' again.
OPTION B:
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Common Questions
Problem: Checking for FAILED DELIVERY Claims.
Solution: Follow the steps below to resolve quickly.
- Check prerequisites and permissions.
- Follow the configuration steps.
- Verify the result and retry if needed.
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