Audit Questions Regarding Hosting and Back-ups for 2021
Audit Questions Regarding Hosting and Back-ups for 2021
o How do you contact the host in the event the host site goes down?
We are a hybrid environment so we have point of contacts for our on premises and cloud environments with multiple different contact options (phone/email/website).
o Do you have any contact information other than through a website for your cloud hosts?
Yes phone & email of point of contacts and general support depending on the situation.
o For any new cloud hosting services in fiscal 2021, what due diligence was performed when the host was selected?
No new cloud hosting services were selected during this time-frame


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