New Calendar Known Limitations

New Calendar Known Limitations

There are some limitations to the New Calendar over the existing calendar. Please review these limitations before requesting that the New Calendar be enabled on your account:

  • Appointment status colors cannot be modified. 
  • Repeating events that were created in the Legacy Calendar will not indicate the detailed repetition settings in the New Calendar within the Event Details window itself. 
  • There is no way to print a grid. 
  • There is no "List View."
  • When the zoom setting for the session is greater than or less than 100%, where you directly click/drag/drop in the New Calendar with your mouse on screen does not directly translate to the intended space in the calendar. Until resolved, it is strongly recommended that the New Calendar only be used while at 100% zoom.
  • Depending on monitor resolution, zooming in beyond 100% or having ICANotes open in less than full screen display can cause Set Up Appointment Types, Set Up Clinicians options, filters and other interface buttons to be inaccessible. The standard workaround is to simply zoom out within the session, scroll down in the calendar and/or expand to maximize the window and regain full functionality within the popover.
  • When navigating to the Legacy Calendar from the New Calendar, the same patient and clinician filters are not applied, and neither are the view or filters. 
  • Appointment History does not permit creation of a new event however it does allow editing of a patient's existing appointments and printing a history in two formats.
  • Entering the New Calendar and opening settings or switching the view (schedule/day/week/month, etc.) while the events in the middle of the screen have yet to fully load has been known to cause select actions in the calendar to not function properly. For instance, failure to let the calendar events load and navigating to a different view can result in double-clicking on an event going unrecognized and drag & drop actions going unrecognized. The workaround for this is to navigate away from the New Calendar altogether and return to it. For this reason, until our developers can find a direct solution, we ask that you wait until the calendar has completely loaded before navigating to another view or opening options.
  • If the New Calendar fails to load clinicians and events, instead displaying a "JavaScript Not Enabled" error, this is known to occur when there are a very large number of clinicians (> 50 with lengthy character counts) set to display. As the Calendar Help dialog directs, viewing the calendar for a smaller set of clinicians should be an effective workaround. If there are a great number of clinicians in the calendar and this occurs with regularity it is encouraged to establish calendar groups and use them instead of "Show All"
  • If the New Calendar fails to load clinicians and events, instead displaying a blank white canvas, this is known to occur when there are a very large number of clinicians and appointment filters are used to limit select types, statuses or sites from displaying. In this case, reducing the appointment filters "Status," "Type" and "Where" so that nothing is filtered out should be an effective workaround.
  • If the group rule "New Calendar Load Visible Columns Only" is not enabled, advancing on the 'Schedule' view beyond the initial 8 clinician columns and then adding or altering appointments/events will cause a refresh where the initial set of 8 clinicians displays once again. By contrast, with the "New Calendar Load Visible Columns Only" group rule enabled, the displayed set of clinicians will stay locked in view after making edits and additions in the calendar.
  • Changes to demographics such as a name or phone number edits will not reflect in existing appointments unless they are altered and saved.
  • When navigating from the Event Details to a scheduled patient's Demographics, attempts to delete an Insurance Carrier will not remove the insurance. Changing insurance carriers or editing content will, however, work just fine.
  • When dragging an appointment to extend/shorten the length you can only get the vertical arrows to perform this task from the end/bottom of the appointment rather than from the start/top. The simple workaround, if needed, is to drag & drop the appointment to the desired start time and extend or shorten it as needed.
  • When using the "Grid" view only left-to-right dragging is supported. Right-to-left dragging will create an event but the end time will need to be a question mark and need to be entered manually.
  • In the event that the calendar does not automatically display appointments upon loading hold the "shift" key on the keyboard and click the Refresh button atop the calendar. This results in a significantly more comprehensive refresh of data than the automatic refreshes that occur routinely and upon changing/adding appointments.
  • When you are in Month view in the calendar and click "View More ([#] events)" it takes you to the Day view for the filtered clinician except the Month view icon remains highlighted among the icons atop the screen.
  • If a single user is tied to two (or more) resources in the calendar and has the user-level restriction "restrict to their own calendar" turned on they will only be able to view events for one resource at a time, even in Group and Grid displays.
  • Double Scheduling conflict detection does not properly detect Block Out events which are shared by multiple clinicians (as created in the Legacy Calendar).
  • The show column count feature may occasionally miscount the number of appointments for a clinician if changes to their schedule have been made and the automatic calendar refresh occurs. If this happens, navigating to a different day and then back will update the counter to reflect the correct number.
  • Presently, if trying to alter the order of clinicians within a calendar group within clinician settings while a different gr
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