Multi-Factor Authentication or Two Factor Authentication [ICANotes]

Multi-Factor Authentication or Two Factor Authentication [ICANotes]

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    • Multi-Factor Authentication [ICANotes]
    • How to enable Multi-Factor Authentication in ICANotes

Multi-Factor Authentication [ICANotes]

How to enable Multi-Factor Authentication in ICANotes

This guide covers the process of how Multi-Factor Authentication (MFA) can be enabled and set up in ICANotes.

If you are a current user, Multi-Factor Authentication (MFA) can be set up by logging out of your ICANotes account and upon re-login, you will be greeted with the screen below.

If you are a new user and MFA was enabled for your group, the screen below will be the first prompt you encounter before setting up your Security questions.

You will have the choice between an Authenticator App (the app can be downloaded in the Apple Store, Google Play Store, or Android Store), Text Message (SMS), or a

Recovery Email (must be different from the email you used to register your ICANotes account).

1) If Text Message (SMS) was selected, you must enter a valid mobile number in the blue field and Click ‘Send Code’ as shown on the image below. When

entering your mobile number there is NO need to enter the special characters, eg. [(), -] the system formats the mobile number automatically.

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