Index

• Sections
  • FREQUENT QA
  • Multiple User Access

In this Knowledge Base, you'll find helpful links and resources to assist you in navigating and utilizing the Inovalon Portal effectively.

The following sections contain carefully curated links designed to enhance your experience with the Inovalon Portal, from basic navigation to advanced features. Whether you're a new user or seeking to optimize your workflow, these resources will guide you through the platform's capabilities.

FREQUENT QA

Claim Transmission Schedule
Q: When are claims transmitted from Inovalon to payers and trading partners?
A: Claims are transmitted from Inovalon to the payers and trading partners five times per day, at 9am, 11am, 2pm, 5pm, and 8pm EST.

Portal Access
Q: How do I access my Inovalon Portal Account?
A: You can sign into your Inovalon Portal Account at https://providercloud.inovalon.com/auth.

Payer ID Information
Q: Where can I find the Inovalon Payer ID numbers needed for ICANotes setup?
A: Inovalon Payer ID numbers can be found using the Inovalon Payer ID Lookup tool. This tool allows you to search Payer IDs by Claims & Eligibility: Inovalon Payer ID Lookup | Search Payer IDs by Claims & Eligibility 

Documentation Resources
Q: Is there comprehensive documentation available for the Inovalon Portal?
A: Yes, a complete Inovalon PDF User Guide is available to assist you with all aspects of the portal: 

ICANotes Guide To Managing Claims In Your Inovalon Portal

Multiple User Access

Q: Can multiple users work on the same claim simultaneously?
A: No, Inovalon does not allow more than one user to work on the same claim simultaneously. If multiple users have the same claim open, only the first user who saves the claim will do so successfully. Other users working on an outdated version of the claim will receive an error message.