How to Resolve Google Calendar Sync Issues with ICANotes+

How to Resolve Google Calendar Sync Issues with ICANotes+

Overview 

This Knowledge Base article provides instructions for fixing the Google Calendar sync feature in ICANotes+ when it stops working. If you haven't enabled Google Calendar sync yet, please refer to this article to get started: How to Sync Google Calendar with the ICANotes+ Calendar 


Sometimes, Google Calendar updates its permission settings for third-party tools like the ICANotes+ calendar. When this happens, ICANotes+ may lose the required permissions to connect with your Google Calendar, causing new appointments or events to stop syncing.


Fortunately, you can follow a few simple steps to restore these permissions.

 

Step 1: Disconnect Your Google Calendar  

You must first disconnect your google calendar. 

 

To disconnect your google calendar,

  1. Navigate to Personal Preferences > Calendar Settings > Calendar Sync Settings.
  2. Click the Disconnect your Google Calendar button.

 

 

After clicking the Disconnect button, the system will begin removing the sync process. This may take up to 30 minutes. 

 

 

 

Step 2: Delete All Instances of ICANotes+ 

You must remove all ICANotes+ instances from your Google Calendar. 

 

To delete ICANotes+ instances,

  1. Open your Google Calendar.
  2. Click the Settings icon at the top.
  3. Select the Settings option.

 

 

 

Scroll to Settings for my calendars using the appropriate Google account, and delete all ICANotes+ instances. 

 

 

 

Step 3: Remove ICANotes+ from Apps Connected to Your Google Account 

If you have multiple Google accounts, ensure you are logged into the correct one.


Go to https://myaccount.google.com/permissions?pli=1 and follow the steps shown in the screenshots below.






 

 

 


Step 4: Verify Removal of ICANotes+ Instances  

To confirm that ICANotes+ instances have been removed, go to your Google Calendar and check the "My calendars" section to ensure that no ICANotes+ instances remain. 

 

 

 

Step 5: Unsubscribe Unused ICANotes+ Calendars 

If you have synced and unsynced your calendar with ICANotes+ multiple times, you may notice several 'ICANotes+' calendars listed in Google Calendar.

 

You can unsubscribe from any unused 'ICANotes+' calendars. In Google Calendar, go to Settings, scroll to Settings for my calendars using the correct Google account, and unsubscribe from all instances of ICANotes+.

 

We recommend double-checking which calendars are actively synced to avoid accidentally unsubscribing from them. 

 

 

 

 

Step 6: Sync Again  

Once you follow the above steps to remove syncing, you can sync ICANotes+ calendar with Google calendar once again. To sync it again, refer to this KB article: How to Sync Google Calendar with the ICANotes+ Calendar.

 

If you are still having issues with your Google Calendar sync after completing these steps, e-mail us: ticket@icanotes.com.


FAQs 

You can find the Frequently Asked Questions (FAQs) on our Knowledge Base page.


Click here for quick access to the FAQs.


Need Help?

For further assistance, contact:
📞 Phone: 443-203-5857
📱 Text: 866-301-0085
📧 Email: ticket@icanotes.com
💬 Chat: https://app.icanotes.com



Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.

    • Related Articles

    • How to Sync Google Calendar with the ICANotes+ Calendar

      Overview In ICANotes+, you can sync your google calendar with ICANotes+ calendar. This process is bi-directional meaning that appointments from ICANotes+ are pushed to your personal calendar, and events from your Google Calendar are pulled into your ...

    • ICANotes+ FAQs

      Overview This knowledge base article comprises frequently asked questions (FAQs) regarding the diverse features offered within ICANotes+. Connecting to ICANotes+ Question 1: If I can't find a button to proceed in any of the steps, what should I do? ...

    • Calendar Settings

      Overview This article demonstrates how to set up calendar settings in ICANotes+. Personal Calendar Settings Set your time zone and calendar sync settings in Personal Preferences. Click the arrow next to your name to open Personal Preferences and then ...

    • ICANotes+ Updates

      What's New? Recent enhancements to ICANotes+ are described below. Visit our searchable Knowledge Base for more detailed guides. Can't find what you're looking for? Please call Customer Support at 443-203-5857 or submit a ticket and someone will be in ...

    • Calendar Limitations

      This Knowledge Base article will outline the system requirements to make use of the Calendar in Plus. ICANotes+ is integrated with a third-party vendor called Healthie. For Mac users: If customer is using an outdated version of OSX (prior to ...