Guide to Managing Appointments and Their Impact on Text Messaging

Guide to Managing Appointments and Their Impact on Text Messaging

Notes

  • If Patient, as part of a group event/appointment is enabled for Portal or Reminders and a repeating event is recycled (modified without cancelling and establishing a new repeating event) the Portal Reminder Service report may not reflect the changes accurately. Recycling events is not recommended.
  • Patient Portal No Reminder if Confirmed: When enabled the patient portal reminder queue will not send a reminder out when the appointment status is confirmed. If not enabled then confirmed appointments will continue to get text reminders.

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