The Denials Report provides a detailed view of denied insurance claims, allowing billing staff to identify trends, investigate issues, and take corrective action. This report helps practices monitor and resolve claim denials efficiently by presenting key details such as payer information, client identifiers, claim and service codes, denial reasons, and associated financial data.

By leveraging this report, billing teams can track outstanding insurance balances, review denial codes and remarks, and prioritize follow-up activities. This visibility supports faster resolution, improved cash flow, and reduced delays in reimbursement.

You can export the report in CSV, PDF, or Excel format.

1. Payer: Displays the name of the insurance payer for which the denial was posted.
2. Payer ID: Displays the unique identifier of the payer associated with the denial.
3. Payment Date:  Displays the date the payment was made by the payer.
4. Posted Date: Displays the date the payment or denial was posted in the system.
5. Reference #:  Displays the reference number entered when the payment was added.

1. Client: Displays the full name of the client associated with the claim.
2. Member ID:  Displays the client’s insurance member ID or policy number under the primary payer.
3. ICANotes Claim #:  Displays the claim number generated in ICANotes+ when the claim was submitted to the insurance payer.
4. Payer Claim #: Displays the claim number provided by the insurance payer.
5. Claim Date: Displays the most recent date the claim was submitted to the insurance payer.
6. Claim Status Code:  Displays the code representing the claim’s status at the time of denial posting (e.g., 1 for Primary, 2 for Secondary, 4 for Denial).
7. Encounter: Displays the date the service was rendered to the client.
8. Service Code: Displays the service code recorded for the encounter. 

1. Service Location: Displays the site where the service was provided.
2. Clinician: Displays the name of the principal clinician listed on the encounter note.
3. Authorization: Displays the authorization number linked to the service code within the note or encounter.
4. Diagnosis: Displays the diagnosis code(s) recorded in the note or encounter.
5. Charge Amount: Displays the billed amount for the specific service within the encounter.
6. Insurance Balance: Remaining balance expected from the insurance payer for the specific service.
7. Reason Code: Displays the adjustment or denial reason codes used when posting the denial.
8. Amount: Displays the denial amount associated with the selected reason code(s).
9. Remarks: Displays the remark code(s) selected when posting the denial, offering additional explanation for the denial.