If you need further assistance, please call Customer Support at 443-203-5857 or submit a ticket and we will get back to you shortly.
09/10/2025 – Duplicate Claim Submission in Processing State – Resolved
Resolved an issue where encounters in processing state were incorrectly included when using Select All in the Billing Worklist, leading to duplicate claim submissions. The system now ensures processing encounters cannot be selected or resubmitted.
08/19/2025 – Support for Remittance Files in ZIP Format – Resolved
Fixed an issue where remittance files provided in ZIP format were not being processed. These files are now automatically unzipped and posted correctly.
08/19/2025 – Duplicate Documents in Client Portal – Issue Resolved
Fixed an issue where some documents were showing multiple duplicate entries in the Client Portal. Documents now display only once as expected.
08/12/2025 – Manual Lab Order Requisition PDF Failing to
Load in Preview Modal - Resolved
Fixed an issue where newly created manual lab orders failed
to load the requisition PDF in the preview modal, causing the print and
download buttons to be non-functional.
07/30/2025 – Unable to Reassign Charges to Insurance – Issue Resolved
Fixed an issue that prevented users from moving a charge from client responsibility to insurance responsibility, even when valid insurance was present.
07/03/2025 – Issue with Searching Client’s Existing Contacts Resolved
Users were unable to retrieve results when searching for a client’s existing contacts from Communications > Related Contacts > Search Existing Contacts. The system showed a continuous loading indicator without returning any results. This issue has been identified and resolved.
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Proprietary Notice Information: This article is provided for informational purposes only, and the information herein is subject to change without notice. While every effort has been made to ensure that the information contained within this article is accurate, ICANotes cannot and does not accept any type of liability for errors in, or omissions arising from the use of this information.